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Studio , Class & Cancellation Policies

The Well Studio and Class Policy

At The Well, we’re committed to creating a welcoming, supportive space where women can train, move, and recover with confidence. To keep things running smoothly (and fairly) for everyone, please read the policies below.

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Class Booking and Attendance

1) Booking Classes

  • All classes must be booked in advance through our app to secure your spot.

2) Cancellation Window (New Policy)

  • You can cancel or change a class up to 8 hours before the class start time via the app.

  • Changes made within 8 hours are considered a late cancellation.

3) Late Cancellation & No-Show Fees (New Policy)

Because many of our classes are busy and we plan them around who’s booked in:

  • Late cancel (within 8 hours): €5 fee

  • No-show: €5 fee

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Common-sense exceptions (at our discretion):

  • Your first late cancel in a 30-day period may be forgiven

  • Illness/injury

  • Emergencies / unexpected childcare issues

4) No-Show Policy

  • If you don’t attend a class without cancelling in time, the no-show fee applies.

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Membership and Payments

1) Recurring Monthly Memberships

  • Members on a recurring monthly plan may pause their membership for up to 2 weeks per calendar year.

  • Pauses must be requested at least 7 days in advance by contacting The Well team.

2) Payments

  • All payments must be made in advance via the app or at reception.

  • Recurring monthly memberships renew automatically unless cancelled in line with the policy below.

Personal Training

  • All personal training sessions must be paid for in advance.

  • Sessions are only confirmed once payment is received.

  • Personal training cancellation terms follow the same 8-hour cancellation window unless otherwise agreed in writing.

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Cancellation Policy

1) Class Cancellations

  • Cancel or reschedule in the app up to 8 hours before class start time.

  • Late cancellations and no-shows incur the fees listed above.

2) Membership Cancellations

  • A minimum of 1 month’s notice is required to cancel a recurring monthly membership.

  • Cancellation requests must be submitted in writing (email) to susan@thewellstudio.ie

  • Your membership will remain active (and billed) during the notice period.

3) Termination of Training

  • The Well reserves the right to discontinue training or membership if the professional relationship is not working. This decision would only be made after reasonable efforts to resolve concerns.

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Studio Guidelines

1) Safety, Respect & Hygiene

  • Appropriate workout attire and footwear are required.

  • All members must bring a towel to every session (classes, personal training, open gym, and recovery).

  • We maintain a supportive and respectful atmosphere. Disruptive or disrespectful behaviour will not be tolerated.

2) Personal Belongings

  • The Well is not responsible for lost or stolen personal items.

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Recovery Space, Sauna & Studio Etiquette

  • Sauna and recovery services must be booked in advance where applicable.

  • Please arrive on time and follow staff guidance for safe use of recovery equipment and the sauna.

  • If you’re unsure what’s best for you, our team will happily advise.

Refund Policy

1) Classes and Sessions

  • Refunds are not provided for missed classes, late cancellations, or no-shows.

2) Memberships

  • Membership fees are non-refundable. Exceptions may be considered for medical or exceptional circumstances at management discretion.

If you have any questions, please contact us via email, phone, or through the app.

By booking a class, personal training session, sauna, or recovery service at The Well, you agree to these policies. We can’t wait to support you on your journey.

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